What you'll learn

  • Give constructive feedback that people listen to

  • Take feedback and actually hear what people are telling you

  • Have more productive working relationships with people by boosting your listening skills

  • Have people actually think about and make changes based on your feedback

  • Improve your listening skills

  • Gain a valuable leadership and career skill

Description

Learn a professional and systematic way to give and receive feedback at work and in your personal life using the Situation-Behavior-Impact (SBI) model. Giving or taking bad, critical, or negative feedback at work or in your interpersonal situations can be difficult. There is also a risk of having the conversation turn negative, and escalate into a conflict that is accompanied by negative emotions like anger, frustration, or even fear. This course will give you skills to listen better and to read the emotions of the other person better so you would be less likely to have your difficult conversations go poorly, and achieve desired outcomes.

LEARN ACTIVE LISTENING

Active listening is a technique that is used in counseling, training, and solving disputes or conflicts. It requires that the listener fully concentrate, understand, respond, and then remember what is being said. This is opposed to other listening techniques like reflective listening and empathic listening.

USE EMOTIONAL INTELLIGENCE DURING ACTIVE LISTENING

When you listen, there is much more to the conversation that just what's being said. You have to think about the other person's emotions and do your best to direct their emotions and yours. You also have to pay attention to their body language, facial features, and tone of voice.

Course curriculum

  1. 1
  2. 2

    • Active listening

    • Example of active listening and improved comprehension from this course

    • Cycle of constructive active listening and communication

    • Listening skills exercise

    • Listening skills exercise - answer
  3. 3
  4. 4

    • Listening to and getting feedback, even if negative
  5. 5

    • Example of not listening or "fake listening" by a company I no longer work with
  6. 6

    • Memory and retention of what you listen to

    • Improving retention of what you learned - retention skills

    • Note taking techniques
  7. 7
  8. 8

    • Online reviews - listening and getting insights despite hurtful comments